General terms and conditions

Terms and conditions of the online store www.liana.sk

Article 1 Introductory provisions

1.1 These general terms and conditions, which include the complaints procedure (hereinafter referred to as the "terms and conditions") govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the trader, which is the company: LIANA GOLIAŠ sro with its registered office: Lopuchovská 734/1, Raslavice 086 41, Company ID: 53423526, Tax Identification Number: 2121361869, VAT Identification Number: SK2121361869, registered in: Commercial Register of the District Court Prešov, Section: Sro, Insert No. 41246/P (hereinafter referred to as the "trader") and the buyer, the subject of which is the purchase and sale of goods on the website www.liana.sk as the trader's electronic store (hereinafter referred to as the "online store").

1.2 Merchant contact details:

You can find additional contact details for the merchant at www.liana.sk/kontakt or click HERE.

1.3 For the purpose of these Terms and Conditions:

1. Consumer means a natural person who, in relation to a consumer contract, an obligation arising from it or a commercial practice, is not acting within the scope of his business activity or profession,
2. Entrepreneur means a person who conducts business on the basis of a trade license, or who conducts business on the basis of a license other than a trade license pursuant to special regulations, or who carries out agricultural production and is registered pursuant to special regulations and who acts within the scope of his business activity and purchases goods in connection with his business activity,
3. Buyer means a consumer or entrepreneur who purchases goods from a trader,
4. a purchase contract means any contract, regardless of the legal form, concluded between a trader and a buyer,
5. goods means the object of purchase, unless the object of purchase is a service

1.4 If the contracting party is a consumer, relations not regulated by these terms and conditions are governed by Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts and Act No. 40/1964 Coll. Civil Code, all as amended.

1.5 In the event that the contracting party is an entrepreneur, relations not regulated by these terms and conditions shall be governed by Act No. 513/1991 Coll., the Commercial Code, as amended.

1.6 The terms and conditions are part of the concluded purchase contract between the trader on the one hand and the buyer on the other. These terms and conditions are governed exclusively by the valid and effective legislation of the Slovak Republic. All contractual relationships are concluded in accordance with the legal order of the Slovak Republic. By sending an order, the buyer agrees that these terms and conditions and their provisions will apply to all purchase contracts concluded through the online store and to all relationships between the trader and the buyer, arising in particular when concluding a purchase contract and reporting a product defect.

1.7 By ordering goods from the merchant, the buyer agrees to these terms and conditions by checking the box at the end of the order form with the wording "I confirm that I have read and agree to the General Terms and Conditions of the e-shop. I acknowledge the processing of personal data".

1.8 The trader informed the buyer in a clear, unambiguous, understandable and unmistakable manner about pre-contractual information, particularly regarding liability for defects, payment, commercial, transport and other conditions, before sending the order, in such a way that:

1. provided information on the main characteristics of the goods to an extent appropriate to the type and nature of the product on the relevant catalogue page of the online store,
2. informed the trader about the business name and other necessary identification data on the relevant subpage of the e-commerce and in point 1.1 of these terms and conditions, which are located on the relevant subpage of the online store,
3. the telephone number and e-mail address of the trader and other information that is important for the buyer's contact with the trader is provided on the relevant subpage of the online store and in point 1.2 of these terms and conditions, which are located on the relevant subpage of the online store,
4. The address of the merchant at which the buyer can exercise rights under liability for product defects is provided in point 6.5 of these terms and conditions, which are located on the relevant subpage of the online store,
5. about the right to file a complaint or other complaint and information about the consumer's right to file a request for redress with the trader through alternative dispute resolution, including a link to the website where information about the relevant alternative dispute resolution entity is published, was informed in Article 8 of these terms and conditions, which are located on the relevant subpage of the online store,
6. the selling price of individual goods, including value added tax and all other taxes, which is clearly and easily legibly indicated on the relevant catalogue page of the online store, and the resulting final price for the order, including value added tax and all other taxes, delivery fee and all other fees associated with the order, is informed in the order form within the order created through the online store and subsequently in the order acceptance,
7. about the payment terms, delivery terms and the period within which the trader undertakes to deliver the goods, he has informed in Articles 3 and 4 of these terms and conditions, which are placed on the relevant subpage of the online store,
8. The rights and obligations of the contracting parties related to liability for defects and the existence and duration of the trader's legal liability for defects were informed in Article 6 of these terms and conditions, which are located on the relevant subpage of the online store; the trader also provided the form for reporting defects as Annex No. 1 to these terms and conditions, which are located on the relevant subpage of the online store,
9. on information about the consumer's right to withdraw from the purchase contract pursuant to Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, on the conditions, deadlines and procedure for exercising the right to withdraw from the contract, was informed in Art. 5 of these terms and conditions, which are located on the relevant subpage of the online store. The trader also duly informed the consumer about the exercise of the right to withdraw from the contract by completing the instructions, which are located as Annex No. 2 to these terms and conditions, which are located on the relevant subpage of the online store,
10. about information on the consumer's right to withdraw from the purchase contract pursuant to Act No. 40/1964 Coll. Civil Code, about the conditions, deadlines and procedure for exercising the right to withdraw from the contract, informed in Art. 6 of these terms and conditions, which are located on the relevant subpage of the online store.,
11. on the provision of a form for withdrawal from the purchase contract pursuant to Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, was informed in Art. 5.4 of these terms and conditions, which are located on the relevant subpage of the online store; the trader also provided the form for withdrawal from the purchase contract itself as Annex No. 3 of these terms and conditions, which are located on the relevant subpage of the online store,
12. about the information that if the consumer withdraws from the purchase contract, he will bear the costs associated with returning the goods to the trader and, if the consumer withdraws from a distance contract, also the costs of returning the goods, which due to their nature cannot be returned by mail, was informed in point 5.5 of these terms and conditions, which are located on the relevant subpage of the online store,
13. The circumstances under which the consumer loses the right to withdraw from the contract are stated in point 5.8 of these terms and conditions, which are located on the relevant subpage of the online store,
14. on the actions necessary to conclude a purchase contract by describing these actions in Article 2 of these terms and conditions, which are located on the relevant subpage of the online store.

Article 2 Method of concluding a purchase contract

2.1 The buyer sends the proposal to conclude a purchase contract to the trader in the form of a completed and sent order form on the online store, through which he sent the proposal to conclude a purchase contract, the subject of which is the transfer of ownership of the goods indicated by the buyer for a consideration at the purchase price and under the conditions specified in this order (hereinafter referred to as the "order"). After receiving the order, the trader will immediately deliver a confirmation of delivery of the order to the buyer; this confirmation has no effect on the formation of the purchase contract.

2.2 The order receipt confirmation contains, in particular, information on the name and specification of the goods whose sale is the subject of the purchase contract, information on the price of the goods, information on the delivery time of the goods, the name and information on the place where the goods are to be delivered, or other additional information according to applicable legislation.

2.3 If necessary, all further information regarding the buyer's order will be sent to his email address.

2.4 The purchase contract is considered concluded when the trader accepts the proposal to conclude a purchase contract by delivering the order acceptance in electronic or written form to the buyer.

2.5 The buyer can read simple instructions on how to create an order HERE.

2.6 According to the amendment to Act No. 222/2004 Coll. on Value Added Tax, data in an already issued tax document (invoice) cannot be changed from 1.1. 2013. Data in a tax document (invoice) can only be changed if the buyer has not yet received and paid for the goods.

Article 3 Delivery of goods

3.1 The purchase contract obliges the trader to hand over the object of purchase to the buyer, and the buyer to take over the object of purchase and pay the trader the agreed price for it.

3.2 The trader shall deliver the sold goods to the buyer without undue delay, no later than 30 days from the date of conclusion of the contract. The standard delivery time for individual goods is 2 to 5 working days.

3.3 The place of delivery of the goods is the place specified by the buyer in the order form.

3.4 The goods are delivered at the moment when they are taken over by the buyer or a person designated by him, or when the trader hands them over to the carrier appointed by the buyer outside the transport options offered to the buyer by the trader.

3.5 The goods are further considered to be delivered at the moment when the buyer or a third party designated by him, other than the carrier, takes over all parts of the ordered goods, or if:

1. goods ordered in one order are delivered separately, at the moment of receipt of the goods that were delivered last,
2. delivers goods consisting of several parts or pieces, at the moment of taking over the last part or last piece,
3. delivers goods repeatedly over a certain period of time, from the moment of receipt of the first goods.

3.6 When placing an order, the Buyer chooses a suitable form of payment for the purchase price of the goods to the Merchant from the following options offered:

1. Payment to the carrier in cash or by credit card upon receipt of the goods (cash on delivery),
2. Payment in cash or by credit card upon personal receipt of the goods at the establishment,
3. Card payment via the Global Payments payment gateway,
4. Payment by bank transfer (based on an electronically sent advance invoice,
5. Payment via GooglePay and ApplePay

3.7 When placing an order, the Buyer chooses the appropriate form of delivery of goods from the following options offered:

1. Delivery via the transport company GLS Parcel Slovensko spol. s ro (hereinafter referred to as "GLS") - delivery to the address chosen by the buyer,
2. GLS transport company – delivery to the buyer's chosen delivery point or Balíkobox,
3. Delivery via the transport company Packeta Slovakia sro (hereinafter referred to as "Packeta") - delivery to the delivery point chosen by the buyer.
4. Personal collection at the establishment address: Hlavná 352/15 Raslavice 086 41.

3.8 Delivery of goods via Packet is possible only within the territory of the Slovak Republic and if the weight of the shipment is less than 5 kg (inclusive).

3.9 At the moment of delivery of the goods, the ownership right to the sold goods, the risk of accidental destruction, accidental deterioration and loss of the goods passes to the buyer.

Article 4 Purchase price and fees associated with the purchase of goods

4.1 The final purchase price for the goods selected by the buyer is stated at the end of the order form created as part of the order through the online store and is stated including value added tax and all other taxes, delivery fee and all other fees associated with the order. This final purchase price is also stated in the order acceptance.

4.2 The buyer is obliged to pay the seller the purchase price for the agreed goods within the period specified in the purchase contract, but no later than upon receipt of the goods.

4.3. If the buyer pays the purchase price to the merchant by bank transfer, the day of payment is considered the day on which the entire purchase price was credited to the merchant's account.

4.4 If the buyer does not pay the merchant the full purchase price by the time the goods are delivered to the location specified by the buyer and the contracting parties have not agreed to pay the purchase price for the goods in installments, the merchant is entitled to refuse to deliver the goods to the buyer.

4.5 If the buyer orders goods exceeding the amount of EUR 60,- including VAT, the costs associated with the delivery of the goods shall be borne by the trader. This applies only if the place of delivery of the goods is within the territory of the Slovak Republic.

4.6 The price of shipping within the Slovak Republic via the GLS delivery service is determined as follows:

4.7 The price of shipping within the Slovak Republic via the delivery service Packet is fixed at 3.00 EUR including VAT. The maximum weight of the package is 14 kg. If the ordered goods do not fit into one box, the customer will be contacted by customer service and another suitable delivery method will be agreed upon.

4.8 The price of shipping within the Slovak Republic via the delivery service GLS - ParcelShop is fixed at EUR 3.30 including VAT. If the ordered goods do not fit into one box, the customer will be contacted by customer service and another suitable delivery method will be agreed upon.

4.9 The price of shipping within the Czech Republic via the GLS delivery service is set as follows:

4.10 The price of shipping within the Czech Republic via the delivery service Packet is set out in the following table. The maximum weight of the package is 14 kg. If the ordered goods do not fit into one box, the customer will be contacted by customer service and another suitable delivery method will be agreed upon.

4.11 The price of shipping within Austria via the GLS delivery service is set out in the following table:

4.12 The price of shipping within Hungary via GLS is set as follows:

4.13 The price of shipping within the Czech Republic via the delivery service Packet is set out in the following table. The maximum weight of the package is 14 kg. If the ordered goods do not fit into one box, the customer will be contacted by customer service and another suitable delivery method will be agreed upon.

4.14 The "cash on delivery" method of payment of the purchase price is only possible within the Slovak Republic and is charged with the amount of + 1.00 EUR including VAT. Payment "cash on delivery" is only possible for orders delivered within the Slovak Republic.

4.15 Payment of the purchase price is also possible by bank transfer, card payment, GooglePay and ApplePay. These payment methods are for the following countries: Slovak Republic, Czech Republic, Hungary, Austria.

4.16 Accepted orders created through the online store www.liana.sk can also be delivered within the territory of the Czech Republic, Hungary and Austria. The price of delivering goods to these countries (as well as for orders within the territory of the Slovak Republic) is always automatically calculated and displayed to the buyer at the end of the order form.

Article 5 Withdrawal from the purchase contract

5.1 The consumer has the right to withdraw from the contract concluded through the online store within 14 days from the date of receipt of the goods by the consumer pursuant to points 3.4 and 3.5 of these terms and conditions.

5.2 The withdrawal period pursuant to point 5.1 of these Terms and Conditions shall be deemed to have been observed if the consumer sends a notice of withdrawal from the contract to the trader no later than the last day of the period.

5.3 The consumer may withdraw from a distance contract or a contract concluded outside the trader's premises, the subject of which is the delivery of goods, even before the withdrawal period begins to run.

5.4 The trader is obliged to refund to the consumer, within 14 days from the date of receipt of the notification of withdrawal from the contract, all payments received from the consumer under or in connection with a distance contract, an off-premises contract or an ancillary contract, including the costs of transport, delivery, postage and other costs and fees. The trader is obliged to refund to the consumer these payments in the same way as the consumer used to pay them; this does not affect the trader's right to agree with the consumer on another method of payment, if the consumer is not charged any fees in connection with the payment. However, the trader is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a method of delivery other than the cheapest standard method of delivery offered by the trader. Additional costs are understood to be the difference between the costs of delivery chosen by the consumer and the costs of the cheapest standard method of delivery offered by the trader.

5.4 The consumer may exercise the right to withdraw from a distance contract or a contract concluded outside the trader's premises in written form, in the form of a record on another durable medium, or by sending an e-mail to the address specified in point 1.2 of these Terms and Conditions. For this purpose, the consumer may use the sample withdrawal form, which is available for download at the end of these Terms and Conditions published on the relevant subpage of the online store.

5.5 When withdrawing from a distance contract or a contract concluded outside the trader's premises, the consumer shall only bear the costs of returning the goods to the trader or to a person designated by the trader to collect the goods. If the consumer withdraws from a distance contract, he shall also bear the costs of returning the goods, which, due to their nature, cannot be returned by post.

5.6 The consumer is obliged to send back the goods or hand them over to the trader or to a person designated by the trader to collect the goods within 14 days from the date of withdrawal from the distance contract or from a contract concluded outside the trader's premises; this does not apply if the trader proposes to collect the goods in person or through a person designated by him. The period according to the first sentence is deemed to have been met if the consumer sends the goods to the trader no later than the last day of the period.

5.7 When withdrawing from a distance contract or a contract concluded outside the trader's premises, the subject of which is the delivery of goods, the trader is not obliged to refund the consumer's payments before the goods are delivered to him or until the consumer proves that the goods have been sent back to the trader, unless the trader proposes to collect the goods in person or through a person designated by him.

5.8 The Consumer does not have the right to withdraw from a Contract whose subject matter is:

1. delivery of goods manufactured according to the consumer's specifications or custom-made goods,
2. delivery of goods that are subject to rapid deterioration or spoilage,
3. the delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
4. delivery of goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons, if the protective packaging was broken after delivery,

5.9 The consumer is liable for any diminished value of the goods resulting from handling of the goods that goes beyond the handling necessary to establish the properties and functionality of the goods;

5.10 The effects of withdrawal from a distance contract or a contract concluded outside the trader's premises also apply to any supplementary contract to the contract from which the consumer has withdrawn; this does not apply if the parties expressly agree on the further duration of the supplementary contract.

Article 6 Liability for defects and notification of defects (Complaints Procedure)

6.1 The trader is liable to the consumer for any defect in the goods sold at the time of their delivery and which becomes apparent within two years of the delivery of the goods. In the event that the buyer is an entrepreneur, the warranty period for the purchased goods is one year from the delivery of the goods. If the subject of the purchase is used goods, the trader is liable for any defect in the goods sold at the time of their delivery and which becomes apparent within one year from the delivery of the goods. The exception is food goods that have an expiration date (minimum durability date) marked on the packaging or label. Such goods have a minimum shelf life of 2 months. In the event of a shorter shelf life, the buyer is informed of this fact before the conclusion of the purchase contract. Goods with a shorter shelf life are shipped to the buyer only after his express consent.

6.2 The trader meets the general requirements for goods by ensuring that the goods are, in particular:

1. suitable for all the purposes for which goods of the same type are normally used, taking into account in particular the legal regulations, technical standards or codes of conduct applicable to the relevant sector, if technical standards have not been drawn up,
2. corresponds to the description and quality declared by the trader to the consumer before the conclusion of the contract,
3. supplied with accessories, packaging and instructions, including assembly and installation instructions, that the consumer can reasonably expect and
4. supplied in the quantity, quality and with the characteristics, including functionality, compatibility, safety and the ability to maintain its functionality and performance in normal use, which are normal for a thing of the same type and which the consumer can reasonably expect, given the nature of the thing sold and taking into account any public statement made by the trader or another person in the same supply chain, including the manufacturer, or on their behalf, in particular when promoting the thing or on its label; the manufacturer is considered to be the manufacturer of the thing, the importer of the thing to the European Union market from a third country or another person who identifies himself as the manufacturer by placing his name, trademark or other distinguishing sign on the thing.

6.3 The trader meets the agreed requirements for the goods by ensuring that the goods:

1. corresponds to the description, type, quantity and quality specified in the purchase contract,
2. is suitable for a specific purpose, which the buyer informed the trader about at the latest when concluding the contract and to which the trader agreed,
3. it is characterized by the ability to perform the functions defined in the contract with regard to its purpose,
4. it is characterized by other properties defined in the purchase contract,
5. is delivered with all accessories specified in the purchase contract,
6. is supplied with instructions for use, including assembly and installation instructions, as defined in the purchase contract.

6.4 The goods sold are defective if they do not comply with the general requirements and with the agreed requirements. The goods sold are also defective if their use is prevented or restricted by the rights of a third party, including intellectual property rights. The goods may not be in conformity with the general and agreed requirements if the trader has expressly informed the consumer at the time of conclusion of the contract that a certain property of the goods does not comply with the general requirements and the consumer has expressly and specifically agreed to the non-conformity.

6.5 The consumer may claim a defect in writing at the trader's address: Lopuchovská 734/1, Raslavice 086 41, or electronically via the contact details specified in point 1.2 of these terms and conditions. For this purpose, the consumer may use the sample form, which is available for download at the end of these terms and conditions published on the relevant subpage of the online store.

6.6 If the consumer exercises the right to report a defect, the trader shall immediately provide him with a written confirmation of the report of the defect. The trader shall state in the confirmation of the report of the defect the period within which the defect shall be removed. The period notified in accordance with the previous sentence may not be longer than 30 days from the date of the report of the defect, unless a longer period is justified by an objective reason beyond the trader's control.

6.7 If the consumer has complained about a defect in a postal item that the trader has refused to accept, the item is deemed to have been delivered on the date of refusal.

6.8 The consumer may exercise rights under liability for defects only if he has reported the defect within two months of discovering the defect, at the latest by the expiry of the trader's liability period for defects in the goods.

6.9 Within the scope of exercising the right to have a defect removed, the consumer has, among other things, the right to:

1. removal of defect in goods by repair
2. exchange of goods
3. reasonable discount on the purchase price
4. withdrawal from the purchase contract

6.10 The consumer has the right to choose to have the defect removed by replacing the goods or repairing the goods. The consumer may not choose a method of removing the defect that is not possible or that would cause the trader disproportionate costs compared to the second method of removing the defect, taking into account all the circumstances, in particular the value that the thing would have without the defect, the seriousness of the defect and whether the second method of removing the defect would cause the trader significant difficulties.

6.11 The trader undertakes, after the consumer has pointed out the defect, to repair or replace the defective goods within the shortest possible time necessary to assess the defect and to repair or replace the goods, taking into account the nature of the goods and the nature and severity of the defect. The trader further undertakes to repair the defect or replace the defective goods free of charge, at its own expense and without causing serious inconvenience to the consumer, taking into account the nature of the thing and the purpose for which the consumer requested the thing.

6.12 For the purposes of repair or replacement, the consumer shall hand over or make the goods available to the trader. The costs of taking over the goods shall be borne by the trader.

6.13 The trader shall deliver the repaired goods to the consumer at his own expense in the same or similar manner as the consumer delivered the defective goods, unless the parties agree otherwise.

6.14 The trader may refuse to remove the defect if repair or replacement is not possible or if it would require unreasonable costs taking into account all the circumstances, including the circumstances under the second sentence of point 6.10 of these terms and conditions.

6.15 The consumer has the right to a reasonable discount on the purchase price or may withdraw from the purchase contract without providing an additional reasonable period of time if:

1. the trader did not repair or replace the goods,
2. the trader has not repaired or replaced the goods in accordance with point 6.12 of these terms and conditions,
3. the trader refused to remove the defect pursuant to point 6.14 of these terms and conditions,
4. the goods have the same defect despite repair or replacement,
5. the defect is of such a serious nature that it justifies an immediate discount on the purchase price or withdrawal from the purchase contract, or
6. the trader has declared or it is clear from the circumstances that he will not remedy the defect within a reasonable time or without causing serious inconvenience to the consumer.

6.16 When assessing the consumer's right to a discount on the purchase price or withdrawal from the purchase contract pursuant to paragraph 6.15 letters d) and e) of these terms and conditions, all circumstances shall be taken into account, in particular the type and value of the goods, the nature and severity of the defect and the possibility of objectively requiring the consumer to trust in the trader's ability to eliminate the defect.

6.17 The consumer may not withdraw from the purchase contract pursuant to point 6.15 of these terms and conditions if the consumer has contributed to the defect or if the defect is negligible. The burden of proof that the consumer has contributed to the defect and that the defect is negligible lies with the trader,

6.18 If the contract concerns the purchase of several items of goods, the consumer may withdraw from it only in relation to the defective goods. In relation to the other purchased goods, he may withdraw from the contract only if he cannot reasonably be expected to be interested in keeping the other goods without the defective goods.

6.19 After withdrawal from the contract pursuant to point 6.15 of these Terms and Conditions, the trader shall refund the purchase price to the consumer no later than 14 days from the date of return of the goods to the trader, or after proving that the consumer sent the goods to the trader, whichever is earlier. The trader shall refund the purchase price to the consumer or pay him a discount on the purchase price in the same way as the consumer used to pay the purchase price, unless the consumer expressly agrees to another method of payment. All costs associated with the payment shall be borne by the trader.

6.20 After the consumer withdraws from the contract pursuant to point 6.15, the trader is not entitled to compensation for damage caused by normal wear and tear of the goods and to compensation for normal use of the goods prior to withdrawal from the purchase contract.

6.21 If the trader refuses to accept liability for defects, he shall notify the consumer of the reasons for the refusal in writing. If the consumer proves the trader's liability for the defect by means of an expert opinion or a professional opinion issued by an accredited person, an authorized person or a notified person, he may point out the defect repeatedly and the trader may not refuse liability for the defect; the condition set out in point 6.8 of these terms and conditions does not apply to repeated pointing out of the defect. The consumer shall also have the right to compensation from the trader for the reasonably incurred costs incurred in connection with pointing out the defect for which the trader is responsible and exercising the rights arising from liability for the defect. The consumer must exercise this right with the trader no later than two months from the delivery of the repaired or replacement goods, payment of the price discount or refund of the price after withdrawal from the contract, otherwise the right shall lapse.

Article 7 Consumer guarantee

7.1 The manufacturer or trader may provide the consumer with a consumer guarantee, whereby they undertake to refund the purchase price to the consumer, replace or repair the goods sold or ensure their maintenance beyond the scope of the rights arising from liability for defects. The consumer has the right to demand from the manufacturer or trader who provided the consumer guarantee performance under the consumer guarantee under the conditions set out in the guarantee certificate or in the related advertising available at the time of conclusion of the purchase contract or before its conclusion.

7.2 During the duration of the consumer warranty, the consumer has the right to have the defect removed pursuant to Section 6.9 of these Terms and Conditions, unless the manufacturer or trader has provided more favorable terms in the consumer warranty for the lifetime.

Article 8. Alternative dispute resolution and submission of complaints

8.1 The consumer has the right to contact the trader with a request for redress if he is not satisfied with the way in which the trader has handled his complaint about the defect of the goods, or if he believes that the trader has violated his rights. If the trader responds negatively to this request or does not respond to it within 30 days of its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity pursuant to Act No. 391/2015 Coll. The entities of alternative dispute resolution are authorities and authorized legal entities pursuant to Section 3 of Act No. 391/2015 Coll. The consumer may submit a proposal in the manner specified in Section 12 of Act No. 391/2015 Coll. The consumer may also submit a complaint via the online alternative dispute resolution platform, which is available online at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK .

8.2 Alternative dispute resolution only applies to disputes between a consumer and a trader arising from or related to a purchase contract.

8.3 Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed €20.00. More detailed information on the entire issue can be found in Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes, in Regulation of the European Parliament and of the Council No. 524/2013 and in Act No. 102/2014 Coll. (as amended on 1 February 2016).

8.4 The consumer also has the right to file a complaint with the consumer protection supervisory authority if he or she believes that the consumer's rights or legally protected interests have been violated. The contact details of the supervisory authority are:

Inspectorate of the SOI for the Prešov Region
Defenders of Peace 6, 080 01 Prešov 1
Supervision Department
phone number: 051/772 15 97
http://www.soi.sk
web link for submitting suggestions: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

Article 9 Conditions for sending electronic invoices

9.1 An electronic invoice is a tax document pursuant to Section 71(1)(b) of the Value Added Tax Act No. 222/2004 Coll.

9.2 An electronic invoice is a regular invoice issued pursuant to Section 74 of the Value Added Tax Act No. 222/2004 Coll., which the trader issues electronically and sends to the buyer only by e-mail as a separate file in .pdf or .xml formats or in another suitable format specified by the trader (hereinafter referred to as the "electronic invoice").

9.3 By accepting these terms and conditions, the Buyer agrees that an electronic invoice will be sent to the email address provided in the order form immediately after receipt of payment.

9.4 An electronic invoice is deemed to have been delivered on the date of dispatch. In case of doubt, an electronic invoice is deemed to have been delivered three business days after the date of demonstrable dispatch of the electronic invoice via e-mail.

9.5 The Buyer is entitled to withdraw consent to the sending of an electronic invoice by written or electronic notification to the Merchant. The withdrawal is effective on the date of receipt of the notification.

Article 10 Creating a user account

10.1 Creating a user account means registering an individual user account through the merchant's online store (hereinafter referred to as "registration"). Registration is voluntary and free of charge. Registration is not a condition for creating an order and concluding a purchase contract and does not affect the final purchase price in any way. By registering, the registered user will receive a complete overview of their orders and simplified access to creating a new order.

10.2 For the purpose of registration, the following data must be entered:

1. Mandatory information: name, surname, address including country, e-mail, telephone number, password and if the buyer is an entrepreneur, then additionally business name, company ID, VAT ID and VAT ID (if assigned),
2. Optional information: additional delivery address - if you wish to deliver the goods to a different address than the billing address.

10.3 For the purpose of registration, it is necessary to grant the merchant consent to the processing of personal data by checking the box "I agree to the processing of personal data for the purpose of registration".

10.4 If a registered user forgets their login password, the "Forgot Password" function displayed in the online store interface is used to recover the forgotten password. After performing the action, further steps on how to recover the forgotten password will be sent to the user's registration email.

10.5 The registered user may at any time request the merchant to delete the user account, for this purpose he/she shall use the merchant's contact details specified in point 1.2 of these Terms and Conditions.

Article 11 Product Ratings (Reviews)

11.1 In the case of publishing consumer reviews, the merchant verifies these reviews and has appropriate procedures in place to assess their authenticity. Each published review is checked by the seller individually and its authenticity is verified on the basis of the submitted documents on the purchase of a specific product. If it is proven that the data provided in the review and obtained during the review are not related to the relevant order, such review is removed. The merchant does not offer any benefits for issuing or withdrawing a review. In view of the above, the merchant guarantees that the reviews available on the online store are verified and authentic and reflect real shopping experiences.

11.2 Online store reviews may be displayed on the websites of other entities. In these cases, the credibility and authenticity of the reviews are assessed by these entities according to their own rules.

Article 12 Protection of personal data

12.1 We fully respect the privacy of our customers. However, in order to process an order, it is necessary to process certain personal data. The online store also processes cookies. For a better understanding of the purpose and legal basis for processing your personal data, please read the complete Personal Data Protection Statement pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC and Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain acts, which can be found HERE.

12.2 The Merchant is involved in the "Verified by Customers" program as part of sending a purchase satisfaction questionnaire, through the Heureka Group as organization. The Buyer may object to the sending of a satisfaction questionnaire by clicking the button "I do not agree to sending a satisfaction questionnaire as part of the Verified by Customers program, which helps improve your services". For more information on how we process your personal data for this purpose, click HERE .

Article 13 Final provisions

13.1 The Merchant reserves the right to change these Terms and Conditions. The obligation to provide written notice of changes to these Terms and Conditions is fulfilled by posting a notice on the Merchant's online store.

13.2 These terms and conditions come into effect for the buyer upon sending the order by the buyer and binding acceptance of the order by the merchant.

13.3 These terms and conditions come into force on 1.7.2024

Appendix No. 1: You can download the form for reporting a defect in goods HERE

Annex No. 2: You can download the withdrawal form HERE

Annex No. 3: Information on exercising the right of withdrawal can be downloaded HERE