These terms and conditions govern the procedure for returning goods without giving a reason within 14 days (withdrawal from the contract) and the conditions of liability for defects (complaints procedure).

Part I. Return of goods without giving a reason (Withdrawal from the contract within 14 days)

1. Right to withdraw from the contract

As a consumer, you have the right to withdraw from the purchase contract without giving any reason within 14 days . This period begins on the day following the day on which you or a third party indicated by you (other than the carrier) takes possession of the goods. The period is deemed to have been met if you send us your notice of withdrawal no later than the last day of this 14-day period.

2. How to exercise withdrawal from the contract

You can exercise your right of withdrawal in the following ways:

• In writing by post to the registered office address: LIANA GOLIAŠ sro, Lopuchovská 734/1, Raslavice 086 41

• Electronically by e-mail to the address: liana@liana.sk

• By phone for consultation of the procedure: +421 54 4792 195

You can use our sample form for this purpose:

• Withdrawal form (PDF) – Download HERE

3. Return of goods and shipping costs

• After exercising your right to withdraw from the contract, you are obliged to send the goods back no later than within 14 days to the address: LIANA GOLIAŠ sro, Lopuchovská 734/1, Raslavice 086 41 .

• Return costs: In accordance with the legislation and the terms and conditions of our e-shop , the buyer bears the full cost of returning the goods (postage/courier) . Do not send the goods on delivery, we do not accept goods sent in this way.

• The goods must be returned undamaged, in their original condition and, if possible, in the original packaging.

4. Exceptions to Returns (Important for Food)

Due to the nature of the product range sold, please note that the consumer cannot withdraw from the contract without giving a reason within 14 days in the following cases:

• Goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery (e.g. open packages of food, raw materials, food colorings, etc.).

• Goods that are subject to rapid deterioration or spoilage.

5. Refund period and method

• After you withdraw from the contract, we will refund all payments we have received from you in connection with the purchase contract, including the costs of delivering the goods to you (at the cost of the cheapest standard delivery method we offer).

• Your money will be refunded no later than 14 days from the date on which the returned goods are delivered to us, or upon submission of a document proving that you have sent the goods (whichever comes first).

• We will make the refund using the same method you used for your payment, unless you have expressly agreed to a different payment method, without charging any additional fees.

Part II. Complaints Procedure (Liability for Defects)

This complaint procedure is an integral part of the general terms and conditions of LIANA GOLIAŠ sro.

6.1 Warranty periods

The trader is liable to the consumer for any defect in the goods sold at the time of their delivery and which becomes apparent within two years of the delivery of the goods. In the event that the buyer is an entrepreneur, the warranty period for the purchased goods is one year from the delivery of the goods. If the subject of the purchase is used goods, the trader is liable for any defect in the goods sold at the time of their delivery and which becomes apparent within one year from the delivery of the goods. The exception is food goods that have an expiration date (minimum durability date) marked on the packaging or label. Such goods have a minimum shelf life of 2 months. In the event of a shorter shelf life, the buyer is informed of this fact before the conclusion of the purchase contract. Goods with a shorter shelf life are shipped to the buyer only after their express consent.

6.2 General requirements for goods

The trader meets the general requirements for goods by ensuring that the goods are, in particular:

• suitable for all the purposes for which goods of the same type are normally used, taking into account in particular the legal regulations, technical standards or codes of conduct applicable to the relevant sector, if technical standards have not been drawn up,

• corresponds to the description and quality declared by the trader to the consumer before the conclusion of the contract,

• supplied with accessories, packaging and instructions, including assembly and installation instructions, that the consumer can reasonably expect and

• supplied in the quantity, quality and with the characteristics, including functionality, compatibility, safety and the ability to maintain its functionality and performance in normal use, which are normal for a thing of the same type and which the consumer can reasonably expect, given the nature of the thing sold and taking into account any public statement made by the trader or another person in the same supply chain, including the manufacturer, or on their behalf, in particular when promoting the thing or on its label; the manufacturer is considered to be the manufacturer of the thing, the importer of the thing to the European Union market from a third country or another person who identifies himself as the manufacturer by placing his name, trademark or other distinguishing sign on the thing.

6.3 Agreed requirements for goods

The trader meets the agreed requirements for the goods by ensuring that the goods, in particular:

• corresponds to the description, type, quantity and quality specified in the purchase contract,

• is suitable for a specific purpose, which the buyer informed the trader about at the latest when concluding the contract and to which the trader agreed,

• it is characterized by the ability to perform the functions defined in the contract with regard to its purpose,

• it is characterized by other properties defined in the purchase contract,

• is delivered with all accessories specified in the purchase contract,

• is supplied with instructions for use, including assembly and installation instructions, as defined in the purchase contract.

6.4 Occurrence of defects

The goods sold are defective if they do not comply with the general requirements and with the agreed requirements. The goods sold are also defective if their use is prevented or restricted by the rights of a third party, including intellectual property rights. The goods may not be in conformity with the general and agreed requirements when the trader has expressly informed the consumer at the time of conclusion of the contract that a certain property of the goods does not comply with the general requirements and the consumer has expressly and specifically agreed to the non-conformity.

6.5 Filing a complaint (Reporting a defect)

The consumer can claim a defect:

• In writing by post to the merchant's address: LIANA GOLIAŠ sro, Lopuchovská 734/1, Raslavice 086 41

• Electronically by e-mail at: liana@liana.sk

• By phone to verify status: +421 54 4792 195

For this purpose, the consumer can use our sample form:

• Claim Form (PDF) – Download HERE

6.6 Confirmation of complaint and deadlines

If the consumer exercises the right to report a defect, the trader shall immediately provide him with a written confirmation of the report of the defect. The trader shall state in the confirmation of the report of the defect the period within which the defect shall be removed. The period notified in accordance with the previous sentence may not be longer than 30 days from the date of the report of the defect, unless a longer period is justified by an objective reason beyond the trader's control.

6.7 Delivery of a refused shipment

If the consumer has complained about a defect in a postal item that the trader has refused to accept, the item is deemed to have been delivered on the date of refusal.

6.8 Deadline for the consumer to report a defect

The consumer may exercise rights under liability for defects only if he has reported the defect within two months of discovering the defect, at the latest by the expiry of the trader's liability period for defects in the goods.

6.9 Consumer claims

Within the scope of exercising the right to have a defect removed, the consumer has, among other things, the right to:

• elimination of defects in goods by repair,

• exchange of goods,

• a reasonable discount on the purchase price,

• withdrawal from the purchase contract.

6.10 Choosing a method for removing a defect

The consumer has the right to choose to have the defect remedied by replacing the goods or repairing the goods. The consumer may not choose a method of remedying the defect which is not possible or which, compared to the other method of remedying the defect, would cause the trader disproportionate costs, taking into account all the circumstances, in particular the value that the thing would have had without the defect, the seriousness of the defect and whether the other method of remedying the defect would cause the trader significant difficulties.

6.11 Dealer's obligations for repair/replacement

The trader undertakes, after the consumer has pointed out the defect, to repair or replace the defective goods within the shortest possible time necessary to assess the defect and to repair or replace the goods, taking into account the nature of the goods and the nature and severity of the defect. The trader further undertakes to repair the defect or replace the defective goods free of charge, at his own expense and without causing serious inconvenience to the consumer, taking into account the nature of the thing and the purpose for which the consumer requested the thing.

6.12 Handing over goods for complaint

For the purpose of repair or replacement, the consumer shall hand over or make the goods available to the trader. The trader shall bear the costs of taking over the goods.

6.13 Delivery of repaired goods

The trader shall deliver the repaired goods to the consumer at his own expense in the same or similar manner as the consumer delivered the defective goods, unless the parties agree otherwise.

6.14 Refusal to remove the defect by the trader

The trader may refuse to remove the defect if repair or replacement is not possible or if it would require unreasonable costs taking into account all the circumstances, including the circumstances under the second sentence of point 6.10 of these terms and conditions.

6.15 Right to a discount or withdrawal from the contract

The consumer has the right to a reasonable discount on the purchase price or may withdraw from the purchase contract without providing an additional reasonable period of time if:

• the trader did not repair or replace the goods,

• the trader has not repaired or replaced the goods in accordance with point 6.12 of these terms and conditions,

• the trader refused to remove the defect pursuant to point 6.14 of these terms and conditions,

• the goods have the same defect despite repair or replacement,

• the defect is of such a serious nature that it justifies an immediate discount on the purchase price or withdrawal from the purchase contract, or

• the trader has declared or it is clear from the circumstances that he will not remedy the defect within a reasonable time or without causing serious inconvenience to the consumer.

6.16 Assessment of the right to a discount/withdrawal

When assessing the consumer's right to a discount on the purchase price or withdrawal from the purchase contract pursuant to paragraph 6.15 letters d) and e) of these terms and conditions, all circumstances shall be taken into account, in particular the type and value of the goods, the nature and severity of the defect and the possibility of objectively requiring the consumer to trust in the trader's ability to eliminate the defect.

6.17 Limitation on withdrawal from the contract

The consumer may not withdraw from the purchase contract pursuant to point 6.15 of these terms and conditions if the consumer was involved in the defect or if the defect is negligible. The burden of proof that the consumer was involved in the defect and that the defect is negligible lies with the trader.

6.18 Withdrawal when purchasing multiple items of goods

If the contract concerns the purchase of several items of goods, the consumer may withdraw from it only in relation to the defective goods. In relation to the other purchased goods, he may withdraw from the contract only if he cannot reasonably be expected to be interested in keeping the other goods without the defective goods.

6.19 Refund of the purchase price after withdrawal

After withdrawal from the contract pursuant to point 6.15 of these Terms and Conditions, the trader shall refund the purchase price to the consumer no later than 14 days from the date of return of the goods to the trader, or after proving that the consumer sent the goods to the trader, whichever is earlier. The trader shall refund the purchase price to the consumer or pay him a discount on the purchase price in the same way as the consumer used to pay the purchase price, unless the consumer expressly agrees to another method of payment. All costs associated with the payment shall be borne by the trader.

6.20 Wear and tear of goods upon withdrawal

After the consumer withdraws from the contract pursuant to point 6.15, the trader is not entitled to compensation for damage caused by normal wear and tear of the goods and to compensation for normal use of the goods prior to withdrawal from the purchase contract.

6.21 Disclaimer procedure and expert opinions

If the trader refuses liability for defects, he shall notify the consumer of the reasons for the refusal in writing. If the consumer proves the trader's liability for the defect by means of an expert opinion or expert opinion issued by an accredited person, an authorized person or a notified person, he may repeatedly point out the defect and the trader may not refuse liability for the defect; the condition set out in point 6.8 of these terms and conditions does not apply to repeated pointing out of the defect.

The consumer also has the right to compensation from the trader for the costs reasonably incurred in connection with the detection of a defect for which the trader is responsible and the exercise of rights arising from liability for the defect. The consumer must exercise this right with the trader no later than two months after the delivery of the repaired or replacement goods, the payment of a price discount or a refund of the price after withdrawal from the contract, otherwise the right shall lapse.

Document last updated: June 5, 2026